Returns & Cancellations

CLN Atelier accepts returns within 14 days of delivery. This means you have 14 days after receiving your order to request a return.

If your order is delivered in multiple shipments, the return window starts from the day you receive the last item in your order.

If the 14-day return period ends on a weekend or public holiday, the deadline is extended to the next working day.

Return conditions

To be eligible for a return, your item must be in the same condition as you received it. The item must be unused, unworn, in its original packaging and, where applicable, with all tags or protective packaging still attached.

For hygiene reasons, earrings and other wearable items cannot be returned if they have been worn, tried on, or removed from their protective packaging.

You will also need your order confirmation or another proof of purchase.

How to request a return

To request a return, please log in to your customer account and submit a return request for the item you would like to return.

You can also contact me at hello@clnatelier.com if you have any questions or if something is unclear.

Please include your order number and the item you would like to return.

If your return request is accepted, you will receive further instructions.

Returns can be sent to: 

CLN Atelier

Niklaas Desparsstraat 12.01

8000 Brugge

West-Vlaanderen

Belgium

Items sent back without first requesting a return may not be accepted.

After requesting a return, the item must be sent back within 14 days.

Return shipping

Buyers are responsible for the return shipping costs, unless the item arrived damaged, faulty, or incorrect.

Please make sure your return is packaged carefully. CLN Atelier is not responsible for returns that are lost or damaged during shipping.

Refunds

Once your return has been received and checked, I will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please keep in mind that it can take a few business days for your bank or payment provider to process the refund.

Original shipping costs are non-refundable, unless the return is due to an error on my side.

Exchanges

If you would like to exchange an item, please contact me within 14 days of receiving your order. Exchanges depend on availability.

The buyer is responsible for the return shipping costs and any additional shipping costs for the new item, unless the exchange is due to an error on my side.

Items that cannot be returned

The following items cannot be returned:

• Custom or personalised items

• Digital products or downloadable files

• Gift cards

• Earrings or other wearable items that have been worn, tried on, or removed from their protective packaging

• Items that are not in their original condition

• Items from the Oopsie Daisy collection or sample sale when the imperfections were clearly mentioned before purchase

This does not affect your statutory rights.

Damaged, faulty, or incorrect items

Please check your order when it arrives. If your item is damaged, faulty, or incorrect, please contact me as soon as possible at hello@clnatelier.com with your order number and clear photos of the issue.

I will do my best to find a suitable solution.

Cancellations

Cancellations are possible until your order has been processed or fulfilled.

Once your order has been packed, processed, or shipped, it may no longer be possible to cancel it. In that case, you can still request a return after receiving your order, according to the return conditions above.